Trace Regional receives an accreditation from The Joint Commission. Patient safety and quality of care issues are at the forefront of both TRH and Joint Commission. Achieving an accreditation makes a strong statement to the community regarding an organization’s efforts in providing quality services, performance improvement program and safety which can reduce risk, error or low quality of care.
The Joint Commission conducts surveys on site but also a source of information may be complaints from patients, families, government agencies and the public. TRH takes pride in investigating all compliants we receive, however, if you would like to notify The Joint Commission, you have that right. Listed are methods of issuing a complaint to The Joint Commission:
Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Summarize the issue in two pages or less and include the name and full address of the organization in question. For more information, call The Joint Commission’s toll-free number (800 994 6610) available weekdays, 8:30 am to 5 pm, Central Time
The Joint Commission standards focus on safety and quality of care. Matters of billing, insurance, payment disputes, personnel issues or labor relations are not within the Joint Commission’s scope. For further information, you may refer to their website,www.jointcommission.org